Preventing False Alarms

• If you accidentally set off your alarm, don't panic -- enter your disarm code carefully. Call us to let us know it is a false alarm. Be sure you know your password. Do not leave the premises until you have talked with us.
• Make sure everyone with a key to your home or business knows how to operate the security system. This includes: kids, neighbors, relatives, house guests, temporary employees, repairmen, cleaning service and other maintenance people, etc. (You can assign separate passwords for temporary users.)
• Have all users practice canceling an accidental alarm. Call ahead to tell us you are practicing.
• Be very careful when entering the last number of your code. In some systems, if entered incorrectly, it can send a silent panic signal.
• Don't try to beat the system. If you need to re-enter after arming your system, disarm and rearm again. Don't rely on the exit delay to give you enough time to get in and out again.
• Keep motion detectors clear of insects and spider webs.
• Check for drafts that can move plants, curtains, signs, holiday decorations, helium balloons and other things in motion sensor areas. Fans, heaters, air conditioners, open windows, etc. can all cause drafts.
• Supervise or confine pets to areas without motion sensors. (Remember this when you are pet sitting.)
• Check to make sure protected doors fit and latch -- securely. Loose-fitting doors can cause false alarms.
• Before you activate your alarm system, make sure you have locked all protected windows and doors.
• When you leave, make sure the door is tightly closed.
• Call our office if you are planning any remodeling projects, changing phone systems, installing skylights or ceiling fans, or even spray painting or fumigating.
• Let us know if you get a pet, hire any domestic help, or put your house up for sale.
• Keep your call list current; give us phone number changes of anyone on your list.
• Call us when you want to test your system. This should be done about once a month.
• Replace the main control panel battery every three to five years.
• Have us check your security system once a year. There is no additional charge if you have a service contract.
• Upgrade aging or outdated equipment. Older systems are more prone to false alarms.
• If your keypad code doesn't seem to work, wait five seconds and try again carefully.
• One unexplained false alarm a year is too many. Call us to discuss possible problems.